Terms and conditions – Lagerhaus Customer Service

When you place an order with us on lagerhaus.com, you are also accepting our purchasing terms.

These terms may change from time to time, so please read through them carefully before confirming your purchase.

1. Ordering

Once you complete your order at the checkout you will shortly receive an order confirmation from us by e-mail. The order confirmation is your acknowledgement that we have received your order and is sent out automatically by our system. Please note that we are not able to make any changes of your delivery address details or to your order after you have completed it.

If you do not receive an order confirmation as expected, please check that your e-mail address is correct and inform Customer Service and we will send a new one.

All orders placed are binding. Consequently, if you have placed an order by mistake, you must contact us immediately so that we can cancel your order before it is processed.

You must be over 18 to place an order with us. If you are under age, we need a guardian's consent.

We reserve the right for final sales, stock differences, technical problems, changes to technical specifications and any typographical errors on our website or in our advertisements. We reserve the right to cancel incorrect orders. All promotions are valid while stocks last unless otherwise specified in the description.

2. Prices

All prices on lagerhaus.com are shown in Euro including Swedish VAT. Shipping costs and any payment fees are additional.

We reserve the right for any printing errors in price and product information or in other communications. We reserve the right to continuously change information and prices for all goods in our range and to subsequently correct incorrect pricing without prior notice. Prices in our stores and online may vary.

3. Payment method

Shopping on lagerhaus.com is secure and simple. Your payment is handled in cooperation with Klarna AB. Choose the payment method that suits you best; by invoice, by card, with direct payment via your online bank or against installment.

Direct payment

The sum is earmarked at the time of ordering, but is not deducted until the goods have been dispatched from our warehouse.

Invoice

We offer invoicing in collaboration with Klarna AB. When paying by invoice, you never need to give your card details and you always pay after having received your goods.

The invoice is sent direct from Klarna to the e-mail address given by you at the time of ordering and must be paid within 14 days. Read more about the terms for Klarna Faktura here.

Part payment

If you select part payment as your payment option, you decide how much you want to pay each month and you can choose to pay off the full amount at any time. Part payment is handled by our partner Klarna AB, which combines all your part-payment purchases (if you have more than one) on a single monthly advice note.

Read more about the terms for Klarna Konto here.

4. Shipping and delivery

Denmark

We normally deliver your goods within 2-5 working days from your order having been confirmed. During peak season or busy campaigns it may take a little longer.

All packages are delivered to your nearest collection point using PostNord. Once your package is available to collect, you will be notified by SMS to the mobile number given at the time of ordering.

We charge a shipping fee of EUR 6,90. Free shipping on purchases over EUR 44,90 after any discounts

Your package will remain at the collection point for 14 days with PostNord and 7 days with Bring after arrival, after which it will be returned to us. We charge a fee of EUR 27,95 for unclaimed packages to cover shipping and handling costs.

Lagerhaus does not employ partial delivery if one or more items in your order cannot be delivered. Instead the items that can be delivered will be sent and the sum for any back-ordered items will be credited to you as the customer.

Finland

We normally deliver your goods within 2-5 working days from your order having been confirmed. During peak season or busy campaigns it may take a little longer.

All packages are delivered to your nearest collection point using Bring. Once your package is available to collect, you will be notified by SMS to the mobile number given at the time of ordering.

For all orders we charge a shipping fee of EUR 14,95.

Other countries

You can also place orders for delivery to Sweden and Norway. Please go to the site for the relevant country to place your order:

Sweden: lagerhaus.se
Norway: lagerhaus.no

5. Returns

If you want to return an item, you have a right of cancellation for 14 days from the date you received your order. You are always entitled to unpack your items and check function and condition. In the event of returns, we reserve the right to deduct for any decrease in value if the condition of the item has changed to the extent that it is no longer possible to sell it to any other customer without reducing the selling price.

You can return the item(s) to our e-commerce warehouse. As the customer, you must pay return postage and bear responsibility for the item until it reaches us. We therefore recommend that you always send your package using a traceable method and inform our customer service that your return package is en route. Once we have received your item(s), a refund will be made to your account within 14 days.

Return address:
NTEX Inrikes AB

Kardangatan 11, 256 66

SE-Helsingborg
Sweden

6. Complaints

All parcels are checked before they leave our warehouse. However, should something nevertheless be broken or defective when you receive your package, we undertake to remedy the fault free of charge by replacing it with a new item. It is essential that you contact our customer service by e-mail as soon as possible after the problem is discovered: kundservice@lagerhaus.se. Include your order number and the reason for complaint in your e-mail to make it easier for us to process your case.

7. Warranty

Lagerhaus gives a 2-year warranty on electrical products. Should an item be broken or defective, the simplest way is to contact your nearest Lagerhaus store to make your complaint.

8. Personal information

Lagerhaus processes personal information in accordance with the Personal Data Act (PUL). By registering with and ordering from Lagerhaus, you accept that Lagerhaus will store and use your personal information to fulfil our obligations in connection with orders.

We will not pass on your personal information to any third party unless this is necessary to enable implementation of the order/agreement with you or if it is required by law.

You can contact us at any time to view this information, amend or delete it.

If you have subscribed to our newsletter, you can unsubscribe at any time by clicking on the link in the e-mail. We do not condone sending of SPAM, and we only send our newsletter to those who have authorised it.

9. Cookies

In accordance with the Electronic Communications Act, which came into force on 25 July 2003, all visitors to a website must be informed about cookies being used. Cookies are saved on your computer by lagerhaus.se. These cookies are so-called session cookies and are used to keep track of your login (if you are logged in) and your basket when shopping. Session cookies are not stored for long on your computer, they disappear once you close your browser.

If you do not accept the use of cookies, you can set your browser so that it automatically blocks cookies or informs you if a website uses cookies. If you block cookies, you will not be able to shop, as the shopping basket and login require cookies in order to function. However, you can browse the online shop without having cookies activated.

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